How to guides

• How to deal with some basic virus removals:

Getting programs on PC without network - Easiest solution is to place programs on a usb flash drive.

Scanning - All scans should be done in safe mode. "How do I safe mode?" - Safe mode instructions: Basically mash F8 during windows bootsplash screen

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true.

Good scan and removal utilities commonly used at an IT helpdesk

Kaspersky Virus Removal Tool - http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/

Malwarebytes Anti-Malware - http://download.cnet.com/3001-8022_4-10804572.html?spi=d22811ae7d0fc38b4349001bffbc26c2&part=dl-10804572

SuperAntiSpyware - http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE3

ComboFix(good for rootkit removals) - http://www.bleepingcomputer.com/download/anti-virus/combofix

Free Anti-Virus Solutions

Avira AntiVir? Personal - http://www.avira.com/en/free-download-avira-antivir-personal

or

Microsoft Security Essentials - http://www.microsoft.com/security_essentials/

• What to do if your computer will not start

http://www.tomshardware.com/forum/261145-31-perform-steps-posting-boot-video-problems

• What to do in case of Blue Screen of Death

http://www.reddit.com/r/techsupport/comments/csj0k/what_to_do_in_case_of_bsod/

Solved Problems

• Unidentified network - No Internet access

http://www.reddit.com/r/techsupport/comments/dedx1/unidentified_network_no_internet_access/c0zlc56

• Free Recovery Software

http://www.cgsecurity.org/wiki/TestDisk